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Refund Policy

This document is provided in English. If any translation of this page differs from the English text, the English version governs.

Last updated: March 17, 2026  ·  Effective: March 17, 2026

Our commitment: We offer a 7-day free trial. A card is required to start, and your selected plan begins automatically when the trial ends unless you cancel first — so there are no surprises. If something goes wrong on our end, we'll make it right. We believe in fair, no-hassle refunds where they're warranted.

Free Trial

Every new TheSpeculatorsJournal account starts with a 7-day free trial with full access. A card is required to start the trial. You are not charged during the trial; your selected plan (Basic or Pro) is charged automatically when the 7-day trial ends, unless you cancel before then.

Because you are not charged during the trial itself, there is nothing to refund for the trial period — cancel any time before it ends to avoid being charged.

Refund Cases

Here's exactly when you can and cannot get a refund:

✓ Eligible  Platform error or data loss caused by us

If a bug, server error, or issue on our side caused you to lose data, prevented you from accessing the service for an extended period, or resulted in a billing error — contact us within 14 days and we will issue a full refund for the affected billing period.

✓ Eligible  Duplicate charge

If you were charged more than once for the same billing period due to a payment processing error, we will refund the duplicate charge immediately upon verification.

✓ Eligible  Charged after cancellation

If you cancelled your subscription and were still charged after the cancellation date, we will refund that charge in full.

◎ Case by case  First-month dissatisfaction

If you subscribed after your trial and feel the service wasn't what you expected, contact us within 7 days of your first charge. We'll review your case and may offer a full refund at our discretion. We ask that you let us know what didn't meet your expectations so we can improve.

✗ Not eligible  Unused subscription time after cancellation

When you cancel, your subscription remains active until the end of the current billing period. We do not issue pro-rated refunds for unused days within a billing cycle.

✗ Not eligible  Account suspended for Terms violation

If your account was suspended or terminated due to a violation of our Terms of Service, you are not eligible for a refund.

✗ Not eligible  Forgetting to cancel

We send email reminders before each billing renewal. Forgetting to cancel before the renewal date does not qualify for a refund. We recommend cancelling at least 24 hours before your renewal date if you no longer wish to use the service.

How to Request a Refund

Refund requests are handled quickly — usually within 2 business days. Here's how to submit one:

  1. Email billing@thespeculatorsjournal.com with the subject line "Refund Request"
  2. Include your registered email address and the date of the charge you're disputing
  3. Briefly explain the reason for your request
  4. We'll review and respond within 2 business days
  5. If approved, the refund is processed back to your original payment method within 5–10 business days depending on your bank

How to Cancel

You can cancel your subscription at any time — no phone calls, no retention loops:

  • Log in to TheSpeculatorsJournal
  • Go to Settings → Subscription
  • Click Cancel Subscription

Your account stays active until the end of your current billing period. You'll receive a confirmation email immediately after cancellation.

You can also email billing@thespeculatorsjournal.com and we'll cancel it for you within 24 hours.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card provider. We resolve legitimate billing issues quickly, and a chargeback results in your account being permanently suspended.

If you believe you've been charged in error, please email us first — we'll resolve it faster than a chargeback process.

Contact

For billing questions, refund requests, or subscription help:

  • Email: billing@thespeculatorsjournal.com
  • Response time: within 2 business days

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